Order and Shipping
You must be 21 or older to order. Delivery confirmation requires an adult signature.
All orders are processed within 2 - 5 business days of payment approval. Orders are typically delivered in 2 - 5 weeks depending on your selected shipping method. Orders can sometimes take 1-2 business days longer during holiday seasons, with high mail volume. UK and CANADA orders please allow up to 14 - 21 days for your order to arrive. Contact Us for orders outside of the US.
Shipping Rates include handling and discreet packaging.
Some products may be restricted and cannot be shipped to North Dakota, South Dakota, Iowa, or Pennsylvania.
Registration may be required as part of the Ordering Process. Our efforts our to ensure that we have your correct information and shipping address to fulfill your order correctly and promptly. Your privacy is will also be maintained and not shared with any other party. Read our Privacy Policy for more details.
Money Orders and Checks
• To pay by mail, please complete our convenient printable Order Form (Note: The order form will appear in a new window).
• Complete the Order Form and email it back to us at This email address is being protected from spambots. You need JavaScript enabled to view it..
• You will receive an email within 72 hours with your order total including shipping.
• We accept money orders and cashiers checks.
• Items will ship as soon as funds are cleared.
Make your money order, personal or certified check out to: “Cloud9 Emporium”. The mailing address is included in the printable order form.
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any additional questions.
Credit Card and Mail Fraud
We will prosecute All Stolen Credit Cards to the fullest extent of the law!
NOTICE TO MINORS:
Using your PARENTS credit card WITHOUT proper authorization IS BREAKING THE LAW. You MUST be 18 to purchase or you will be prosecuted.
NOTICE TO CRIMINALS:
Cloud9 and its associates implement technology that helps law enforcement officials track down suspected credit card abuse criminals.
If you attempt to purchase merchandise with a stolen credit card your can easily be tracked and apprehended (even if you are using a proxy connection or software designed to protect your ip and computer). If you are taking part in criminal activities please beware and leave our website!
Return Policy
Cloud9 Emporium is committed to providing our customers with quality products. We will help you with dealing with any manufacturers warranty issues you may have.
We accept back any item that is in its original unopened packaging within 14 days of your receipt of the shipment. We will provide a full refund less a 15% restocking fee.
Outside this period we don't accept any returns for any reason. All Sales are Final.
All warranty returns or exchanges must be validated by Cloud9 Emporium by your receipt of purchase or it will not be accepted at our warehouse and returned back to you. If your purchase was not shipped from our warehouse, please contact the affiliate for their return policy and procedures.
Affiliated Vendors of Clou9kona.com provide separate Shipping and Return policies. Please be sure you review all purchasing details by clicking the Terms and Conditions of any affiliated vendors whom have provided links for their products. If you are not sure, please call or email us, we can help you review the policies of our affiliates, we are not responsible for providing direct SHIPPING details or RMA processing information, but we are glad to help you contact them and we stay committed to providing all our customers with quality service and products.
if you receive your product as damaged or non functioning we will gladly replace the product or work with our affiliates and or manufactures to get the product replaced for you to the best of our ability.
If you have any further questions, please Contact Us.